The Operator provides short-term holiday home accommodation licensed by the Department of Economy and Tourism, Dubai (DET). The booking is a licence to occupy for the dates on the invoice and creates no tenancy or residency right.

The Lead Guest must be at least 21 and is responsible for all occupants and visitors, and for any charges they cause.

Occupancy must not exceed the maximum stated on the invoice. The property may not be sub-let or used for events, filming or any commercial purpose without written consent.

Every occupant aged 18+ must present a passport, visa page or Emirates ID before check-in for DET registration. Entry may be refused if identification is not provided.

Our prices include all fees. There are no hidden fees. The rate covers cleaning, utilities on fair use, Wi-Fi, linen, applicable taxes and the Tourism Dirham, unless separately itemised on the invoice.

Only these may be added: the security deposit or waiver fee (clause 3), optional extras requested by the guest, and charges for damage or breach (clauses 6 and 11).

The reservation is confirmed only when payment has been received and cleared per the invoice schedule. All amounts are in AED; bank, card and conversion charges are borne by the guest.

Keys and access codes are released only once the deposit or fee has been received.

The deposit secures damage, loss, missing items, extra cleaning and unpaid extras. It is not rent and cannot be applied to the booking amount. It is refunded to the original payment method within seven (7) working days of check-out, less any deduction, which is supported by a written breakdown.

The AED 200 fee is non-refundable and covers accidental damage only, up to the value of the deposit it replaces. It does not cover intentional damage, gross negligence, missing items, smoking, parties, pet damage, or any fine or third-party claim, which remain payable in full.

Bookings through third-party platforms follow that platform’s deposit or damage-protection rules; clauses 6 and 11 still apply.

The cancellation policy is as stated in the listing under which the reservation was made and repeated on the invoice. That policy governs all refunds.

Cancellations and changes must be requested in writing; the date of receipt determines the refund. Date changes are subject to availability and any rate difference.

No-show, early departure or a shortened stay carries no refund.

If the property becomes unavailable through no fault of the guest, the Operator will offer comparable alternative accommodation or a full refund for the affected nights; liability is limited to that refund.

Check-in from 15:00, check-out by 11:00, unless stated otherwise on the invoice. Early check-in and late check-out are subject to availability and may be chargeable; unapproved late check-out is charged at the applicable extension or nightly rate.

Keys, access cards, parking cards and remotes remain the Operator’s property and must be returned. Lost items are charged at replacement cost, including any building-management fee.

The guest is liable for damage, loss, breakage, missing items and extraordinary cleaning caused during the stay, whether by an occupant, visitor or approved pet, and whether deliberate or accidental.

Damage must be reported as it occurs. Damage found after check-out that was not reported is presumed to have been caused during the stay.

The Operator may deduct repair, replacement, cleaning, lost availability and related third-party costs from the deposit and invoice the guest for any balance, payable within seven (7) days.

Fines imposed by the building, the community, DET or any authority as a result of the guest’s conduct are payable in full.

Guests use the property, balcony and building facilities at their own risk. The Operator is not liable for injury or for loss of personal property, money or valuables, except where caused by its own proven negligence. Guests are advised to hold travel and personal insurance.

The Operator is not liable for interruptions to electricity, water, air-conditioning, internet, lifts or building facilities caused by providers, building management or other circumstances beyond its control, and no refund is due for them.

Neither party is liable for failure to perform due to events beyond reasonable control (natural events, fire, flood, epidemic, government or municipal action, building evacuation). In such cases the Operator will offer alternative dates, a credit or a refund for the affected nights.

To the extent permitted by law, the Operator’s total liability for a reservation is limited to the amount paid for it.

The Operator and its contractors may enter the property for maintenance, repairs or inspection with reasonable notice, and without notice in an emergency, where a breach is reasonably suspected, or where required by the authorities.

Items left behind are held for thirty (30) days and returned at the guest’s cost; unclaimed items may be disposed of or donated.

Complaints should be raised during the stay so they can be resolved while the guest is in the property. They may also be submitted to DET through its official channels, or to us directly at admin@firstclass-dxb.com.

These Terms, the invoice and the listing form the entire agreement. If any provision is invalid, the rest remains in force. The version in force at the date of reservation applies.

Governed by the laws of the Emirate of Dubai and the applicable federal laws of the UAE; the courts of Dubai have exclusive jurisdiction. Where provided in more than one language, the English version prevails.

Quiet hours: from 23:00 to 08:00 every day. Guests must not generate noise that disturbs or offends neighbours on arrival, on departure, or at any other time during the stay, and especially between 23:00 and 08:00. Music and televisions must not be audible outside the unit.

No parties: parties, gatherings and events of any kind are strictly not allowed.

Neighbours and building: guests must respect the residential character of the building, the security of the property, and the privacy of neighbours. Building and community rules for the pool, gym, lounges, lifts and parking form part of these Terms; access to shared facilities may be limited by building management.

Children under 14: must be supervised at all times in all recreational and common areas, and must never be left unsupervised on the balcony or terrace. Balcony doors and windows are to be kept secured. The Operator accepts no liability for accidents arising from a failure to supervise children.

No alterations: guests may not make any alterations to the unit. No drilling, nailing or fixing to walls, no moving furniture between rooms or units, no changing locks or fixtures, and no interference with air-conditioning, smoke detectors, electrical panels or the router.

Trash: must be disposed of at the designated waste points. Rubbish, luggage, shoes, bicycles or personal items must not be left in corridors, lobbies, stairwells or any public or common area. Nothing may be thrown or dropped from balconies or windows.

No smoking: smoking, vaping and shisha are not permitted anywhere inside the property. Candles, open flames, fireworks and barbecues are not permitted.

Visitors: non-registered visitors are day guests only, must be reasonable in number, may not stay overnight, and remain the Lead Guest’s responsibility.

Unlawful activity: illegal drugs, weapons and any unlawful activity are prohibited and will be reported to the authorities.

Condition: the property is to be left in reasonable condition. Excessive mess or cleaning beyond the standard turnover, including odour removal, is chargeable.