Guest Services · Dubai
From the moment you land to the last night of your stay — our team handles the extras so you can focus on the experience.
A great Dubai trip isn’t just about the apartment. It’s the seamless airport pickup that starts it right, the private chef that turns your last night into a memory, the desert safari your kids talk about for months.
First Class guests have direct access to our team throughout their stay. Whatever you need arranged — before arrival or while you’re here — just ask. We work with trusted Dubai partners to make it happen properly.
Luxury Transportation
Arrive effortlessly with a curated transportation experience designed around convenience, privacy, and luxury. From airport transfers and chauffeur-driven vehicles to private jets, helicopters, and exotic car rentals, every journey is tailored to your schedule. Whether you’re travelling for business, leisure, or a special occasion, enjoy seamless service and world-class comfort from start to finish.
Exclusive Experiences
Unlock Dubai’s most sought-after experiences with exclusive access and personalised planning. Enjoy luxury yacht charters, private celebrations, VIP nightlife reservations, bespoke excursions, and unforgettable moments crafted entirely around your preferences. Our concierge team handles every detail, allowing you to enjoy unique experiences that go beyond the ordinary.
Adventures
Experience the adrenaline-filled side of Dubai with carefully selected adventures across the city, desert, and sea. From skydiving above iconic landmarks and jet skiing along the coastline to dune buggy expeditions and desert activities, we create unforgettable experiences for travellers seeking excitement, exploration, and incredible memories.
Dining & Entertainment
Enjoy Dubai’s world-renowned culinary and entertainment scene through personalised reservations and private experiences. Secure tables at exclusive restaurants, hire private chefs for intimate dining, arrange luxury entertainment, or enjoy bespoke events designed around your tastes. Every recommendation is carefully selected to deliver an unforgettable experience.
Wellness & Beauty
Indulge in premium wellness and beauty services delivered wherever you prefer. From private yoga sessions and personal trainers to luxury spa treatments and beauty services, every experience is tailored to your individual needs. Restore balance, recharge your energy, and enjoy the ultimate in relaxation while we handle all arrangements.
Custom Itineraries
Every traveller is different, which is why we create bespoke itineraries tailored to your interests, schedule, and travel style. Whether you’re seeking family-friendly attractions, luxury experiences, cultural discoveries, adventure-filled days, or a combination of everything Dubai has to offer, we’ll design a seamless itinerary that maximises every moment of your stay.
Event Access
Gain privileged access to the city’s most exciting events, from Formula 1 weekends and major sporting events to concerts, festivals, and exclusive private gatherings. Skip the queues, secure premium seating, and enjoy a seamless experience with concierge-managed tickets, hospitality packages, and VIP arrangements.
It's Simple
Reserve your First Class property directly through this site. Once your booking is confirmed, your team contact details are sent to you immediately.
WhatsApp or email our guest services team with what you need — before arrival or during your stay. No call centres, no ticket systems.
We coordinate with our vetted partners, confirm all details with you, and make sure everything is in place before you need it.
As early as possible — particularly for private chefs, yacht charters, and Burj Khalifa tickets, which book up quickly. We recommend making requests at least 48–72 hours before you need them. Last-minute requests are handled where possible.
Airport transfers and pre-arrival extras are invoiced directly. For experiences and private chefs, you pay the provider directly and we coordinate at no additional charge — it’s part of the First Class service.
Yes. Our team is available throughout your stay. WhatsApp us at any point and we’ll do our best to arrange what you need, even at short notice.
Yes — if you’re planning a longer stay and want a curated itinerary (desert day, yacht afternoon, chef dinner), we can put together a full programme. Just let us know your dates and group size.
Yes. Every provider we work with has been personally vetted by our team. We only recommend operators and chefs we’d send our own guests to without hesitation.
